Title: Sr. Manager - Organizational Change Management

Reports Relationship: Senior Director of Project Solutions with Dotted Line Relationship to Client Engagement Director

Who is CARA?

CARA is a fast-growing, women owned consulting firm that supports Chicagoland’s Fortune 500 companies by enabling and empowering their workforce to achieve business goals. Our unparalleled commitment to the success of our clients makes CARA unique. Clients rely on CARA to understand their toughest challenges, and deliver best in class custom learning, organizational change management, and communications solutions.

Since 2002, we’ve been dedicated to building the best network of exceptional talent to meet the complex needs of our clients. Our consultants are experts in learning solutions design and development, strategic and tactical organizational change management, and execution of communication solutions.

The CARA Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. CARA in Gaelic means "Friend," and we really do treat each other that way. To learn more about CARA’s culture, check out this video: https://www.youtube.com/watch?v=Hn3MB3bKIS8

About the Role:

Committed to our Clients: As a Sr. Manager - Organizational Change Management, you will engage with some of the world’s most recognizable brands on exciting billable project work, contribute to business impact, and drive project success and customer satisfaction. Your ability to plan and execute OCM-related activities (such as change strategy/planning, stakeholder analysis/communication, organizational alignment, capability building) will drive our client’s success through their transformation journey.

Committed to our Consultants: You understand the value and contributions of our Talent Community (our consultants) and strive to provide exceptional Consultant experience when interacting with them. You will manage multiple projects and/or team members; manage project status reporting; facilitate communication between team members and clients; and facilitate meetings, create agendas, and document activities.

Through your people leadership skills, you will create an environment that builds cooperation, mutual support, and shared responsibilities to support the success of our consultants. Additionally, you will coach and develop team members and act as a mentor to internal CARA and Consultant Resources.

Committed to our Growth: CARA continues to grow, and your efforts to architect solutions will have direct impact on our growth and the ability to invest back in our people and infrastructure. You will partner with Account Executives on sales pursuits (including RFP responses) to identify and understand business problems and desired outcomes. You will capture, document, and present high-level solutions to clients, architect/develop out solutions, and apply a consultative approach to gain buy-in and sign-off. You will collaborate on building the final solution to include pricing, deliverables, and resourcing needs.

Committed to our People: CARA is committed to the success of our People. As part of CARA’s team, you will have direct input to building the Project Solutions Practice. Your knowledge in proven OCM best practices, methodologies, tools, and project management processes will strengthen the practice and enable the Sales Team with OCM knowledge. Additionally, you will engage and contribute to thought leadership through writing blogs/articles, facilitating workshops, and taking part in CARA Change, Learn, Grow events.

As we continue to grow our Talent Community and staff members, you will partner with Talent Acquisition to identify targeted OCM skills to build our pipeline and participate in hiring and onboarding new Project Solutions Team Members.

What you bring:

  • 8+ years of experience in Consulting with focus on Change Management and Organizational Development: Your expertise in delivering enterprise-scale change management within large organizations. Your growth within the OCM disciplines through career progression. Your experience producing and owning high quality deliverables that meet client needs, including strategic communications and training materials. Your ability to apply PROSCI or other change methodologies and tools.
  • Team Player, Team Builder, and Coach: Three+ years’ experience leading an organizational change management team, delegating work, ensuring deliverable quality, balancing workload across team, and mentoring junior team members.
  • Value People: At CARA, we support and respect one another. We embrace new ideas and seek creative approaches. You communicate effectively with clients, consultants, and CARA team members.
  • Problem Solver: You thrive on helping others succeed by uncovering root causes, guiding, and recommending options.
  • Embrace change: Change happens in all we do so whether priorities shift, the client scope increases or decreases, or the business environment changes, you adapt and flex accordingly to rapid changes.
  • Technology Savvy: We all want to make things easy for ourselves, so you use technology such as Office 365, MS Teams, MS Project, and other collaboration tools to support your day-to-day activities.
  • Hybrid Workplace: CARA is a remote first organization. Our clients may have needs to meet the Project Team occasionally and you are open to travel to client locations as needed. We follow our clients’ Covid guidelines.

What we offer:

  • Hybrid Workplace: Flexible remote-first work environment with occasional in-person staff events (as Covid guidelines permit)
  • Interaction with high profile, global client base
  • Accessibility to Leadership team: Direct interaction with CEO and Executive Leadership Team
  • Participation in charitable/community outreach events
  • Ongoing Development and Opportunity for Advancement: Participate in CARA’s Change, Learn, Grow events, bonus plans, and professional development
  • A friendly, collaborative, hardworking team you’ll soon call your friends.
  • Health Plans: Healthcare, Dental, Vision
  • Insurance: Employer Paid Life Insurance (with supplemental available) and other voluntary insurance options
  • Time Off: Generous PTO including 10 company paid holidays
  • Retirement: Access to 401(k)
  • Wellness: Employee Assistance Program
  • Remote Allowances: Setup and monthly allowance for connectivity and office supplies